INSTANT ACCESS TO CALL DETAIL RECORDS
Implemented as a SaaS application, InQuery provides instant access to your call detail records across all major switch types. You can use InQuery to quickly and easily provide detailed call detail records reporting throughout your organization. If you have the CDR, SierraGold can query it, analyze it and report it, quickly and thoroughly. Anytime, anywhere.
GET THE CALL DETAIL RECORDS REPORTS YOU NEED — FAST!
SierraGold’s QuickQuery is optimized for speed, searching thousands of call detail records in just seconds. Most call detail records reports are returned in under six seconds.
Choose from a predefined set of popular user-search fields to quickly answer your most urgent call accounting questions. Want to know how many outbound calls your switch is doing each day? Need to identify where that threatening phone call originated? Narrow your search by date range, switch, phone number, and even length of call. Have your answer in seconds. The ultimate in call detail records reporting.
ADVANCED QUERY — THE ULTIMATE IN CDR REPORTING FLEXIBILITY
Advanced Query allows you to search on an unlimited number of CDR fields, define their interconnection, and combine usage data across switches.
You can specify even the most complicated relationships among a multitude of parameters.
Any stored parameter is accessible. For instance, Cisco switches include ~150 queryable parameters, and Sierragold queries them all. Need fast, efficient and accurate call detail records reporting? SierraGold is the answer.
QUERY DASHBOARD — ALL YOUR CALL DETAIL RECORDS REPORTING NEEDS AT YOUR FINGERTIPS
SOME FREQUENTLY ASKED QUESTIONS ABOUT INQUERY
Yes. InQuery accesses the raw CDR in search of records that match the criteria of the defined query; however, the results are presented in a user friendly format.
For example, the Avaya raw CDR does not have any headers for the fields of the CDR. SAI presents the results of the query in a format that provides headers specific to the Avaya CDR record.
Another example is the datetimeOrigination field of a CUCM. This is presented in universal time in seconds since Jan 1, 1970. While you can request this field in its original format, SAI provides a translated Date/Time as well. If true raw CDR as it is output from the switch is required, InQuery can provide that data as well.
Yes, a user can set up call detail record queries to run at daily, weekly or monthly schedules. All advance queries, including scheduled queries, can be set up to distribute results of a query to one or more email addresses.
Unless otherwise requested to do so by the customer, SAI maintains your CDR for as long as you are a customer. We have many customers that have been with us for 20+ years and today they can still go back to day one and search their call detail records.
Although there are some fields of the CDR that may not be practical to query against, a user may query against any known field in the CDR.
Query results are not stored online; however, if you saved your query definition, you can reproduce the results in a matter of seconds by simply re-running your query. The user may also download the query results at any time in PDF, xlsx or csv format.
This can be easily accomplished in InQuery with the correct definition, and our Product Support team is ready and happy to assist. You may also want to consider utilizing SAI’s WatchDog service which can detect call patterns in real time as the CDR comes into SAI’s data center and can send out alerts via email with a copy of the call records that met the criteria.