CUSTOM-FIT CALL DATA RECORD CONFIGURATION
Sierragold InPut provides the framework to configure your data and build your company hierarchy to identify who owns and has access to specific data. Use InPut to easily define your organizational structure by division, cost center, department, location and extension. Organize geocodes, employees, extensions and equipment to quickly locate assets and accurately allocate costs across the company.
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George Wappler, American ExpressFINE-TUNED CDR REPORTING FOR YOUR SPECIFIC NEEDS
InPut records are used in conjunction with Sierragold InSight to define the level of reporting appropriate for individual and corporate needs. Our highly-experienced, technical-services team works closely with you to transfer existing data records into InPut and then verify their use with InSight reporting.
Whatever your current framework, tracking and reporting method, SAI is there with you each step of the way to facilitate a smooth transition.
SOME FREQUENTLY ASKED QUESTIONS ABOUT INPUT
- All
- Healthcare Call Accounting
- InPut
- InQuery
- InSight
- Telecom Network Optimization
- Telecom Network Security and Compliance
- Unified Communications
After SierraGold collects the UC Call Detail Records (CDR), you can access it using SierraGold InQuery. Using InQuery, you can view and report on your data, regardless of its origin.
SierraGold integrates with UC applications via an API, enabling companies to grant resource-specific permissions for data collection. Once the client-side application is established, SierraGold gathers and processes your data, treating it the same as data obtained from any other source.
Yes. SierraGold caters to both peer-to-peer and PSTN calls. It provides valuable insights into your UC call activity, whether you use a cloud-based UCaaS app alongside your current on-premise UC platform or as your primary telephony solution.
The short answer is no. UCaaS applications generate massive amounts of raw data. SierraGold aggregates it into comprehensive CDR reports and call analytics, no matter how much raw data you collect.
Cloud-based UCaaS applications like Microsoft Teams, RingCentral, Nextiva, Vonage and Zoom are powerful collaboration platforms. However, while these apps offer robust communication features, companies often need more comprehensive insights into their communication ecosystem than these apps provide in their standard reports. SierraGold by SAI steps in to enhance and optimize your UCaaS experience with its suite of reporting and call analytics features.
SAI’s patented NetSafe™ device, along with state-of-the-art software, operating systems, firewalls and databases, collects your call detail records. All customer data are located on a separate network and completely isolated. SSL protocol prevents unauthorized access from outside sources to report information. Strict access policies to our applications curb spoofing and other security issues. Added security-code features of SierraGold ensure only authorized personnel see reports to which they have access permission.
SierraGold WatchDog constantly monitors your traffic while looking for special call cases you define, such as 911 calls, restricted-country calls or short and long calls. As CDR arrives at SAI, we scan it in real time for exceeding established thresholds and boundaries identified as “normal.” When an event is detected, WatchDog generates an immediate email notification to designated personnel.
Data protection laws and regulations, such as HIPAA, GDPR and Sarbanes-Oxley, require data retention and access compliance. To help you comply with these regulations and protect your network and telecom systems from cybercrimes, SierraGold provides the ability to collect, store, monitor and analyze your CDR in a secure environment.
How can SierraGold call accounting help me optimize my telecom network’s performance and efficiency?
With the SierraGold CDR Performance Suite, you can monitor your telecom network to detect and eliminate unacceptable capacity and performance reductions. Use SierraGold to identify incorrectly routed calls, find opportunities for toll bypass of outbound long distance, proactively monitor trunks, gateways and circuits, as well as recognize problems such as insufficient call capacity at peak periods. SierraGold sends an immediate notification when you reach preset, customized thresholds so you can respond and make changes quickly.
With SierraGold, you can manage VoIP migration, bandwidth requirements, network interruptions and circuit outages based on data from actual usage. For future improvements, use hard data obtained from tracking all call activity to justify your telecom investments and services.
These are just a few of the ways you can use SierraGold to improve your telecom network optimization. We’ll help you find more!
SierraGold provides data to answer all call-activity requests. Resulting information can be filtered and formatted to import into most financial systems, such as enterprise resource planning (ERP) and business intelligence (BI) applications. This data can be summarized at any organizational level appropriate to your financial application(s).
Our customers use SierraGold to obtain detailed data for many forensic investigations into suspicious calls as well as to aid information gathering and research for legal and human resource compliance. SierraGold puts the power to perform these types of forensic probes into the hands our customers, 24x7x365. By choosing the right questions and developing the corresponding queries, SierraGold provides the data needed to find the answers and discover the truth.
SierraGold query and reporting capabilities allow healthcare organizations gain valuable insight into their telecom traffic patterns. Here are just two examples.
Detail reporting can demonstrate equipment usage, allowing organizations to identify unused extensions, as well as underutilized trunks, gateways, circuits and equipment, which can then be repurposed. Repurposing these assets saves time and dollars by eliminating the need to purchase and install more extensions, software licenses and hardware.
For healthcare organizations that control costs by utilizing limited-usage services, such as SIP minutes per route, SierraGold provides a report which shows total minutes by route, supplying the organization a means of ensuring they do not exceed their allotted usage.
SAI ensures your call detail records are secured physically and digitally via numerous access controls. We maintain your data indefinitely, and delete it on your time schedule.
When the need to investigate an anomaly arises, SierraGold provides tools to conduct a forensic search into your CDR. SierraGold tracks calls cradle-to-grave, through transfers and merges. It can provide a complete picture of the path a call takes from the initial connection to final resolution. You will find answers to respond and comply with legal inquiries, e-discovery and corporate policies.
The Sarbanes-Oxley (SOX) act requires network and telecommunication systems be monitored for security breaches and protected from cybercrimes. It requires data retention as well as internal controls and reporting methods to ensure the adequacy of those controls. SierraGold by SAI collects, stores and monitors CDR, providing important information and security measures to help meet these SOX requirements. Here are just a few of the ways we help companies be compliant.
To combat cybercrime, SierraGold WatchDog monitors CDR for threats, and alerts selected staff when a threat is detected. For internal controls, SierraGold provides relevant reports on collected data, and gathered information can be filtered and custom formatted for importing into financial systems for further compliance tracking. For data retention, all collected data are stored indefinitely, and deleted on your schedule.
On a 24x7x365 basis, SierraGold WatchDog will monitor all call detail records as they are received. When a 911 or e911 call is detected, WatchDog immediately sends out the call details in an email alert to specified staff members of your healthcare organization. Read the Success Story for more information.
There is no limit to how often you can submit reports. There are two types of reports that you can submit:
- Public reports which are visible to authorized personnel within your organization
- Private reports which are only visible to the party submitting the reports
For more information contact a Product Support Specialist.
InPut is primarily designed to house organizational hierarchy information: equipment/services; room or cubicle; location, etc. but can be modified to tailor fit your needs. Contact your SAI sales representative or a Product Support Specialist for more information.
Yes, InPut can be modified to output required call detail record fields to an outside source such as E911 or HR applications. For more information contact your SAI sales representative or a Product Support Specialist.
Yes. There are three methods of providing access to managers to choose from.
- Division or department reports can be distributed via email upon report completion. Report will be provided in PDF format
- System can send managers a link that will take them to the online reports. From there they can view the reports online, download the PDF version or export the online version to Excel
- A combination of 1 & 2 above
For more information contact a Product Support Specialist.
Yes, users can be setup with read only access. For more information contact a Sierragold Product Support Specialist.
Yes, and no. An unlimited number of staff can work in InPut at the same time. However, if User 1, for example, is working in station 12345, no other user can also simultaneously make changes to that station until User 1 has moved off that record.
Yes. InQuery accesses the raw CDR in search of records that match the criteria of the defined query; however, the results are presented in a user friendly format.
For example, the Avaya raw CDR does not have any headers for the fields of the CDR. SAI presents the results of the query in a format that provides headers specific to the Avaya CDR record.
Another example is the datetimeOrigination field of a CUCM. This is presented in universal time in seconds since Jan 1, 1970. While you can request this field in its original format, SAI provides a translated Date/Time as well. If true raw CDR as it is output from the switch is required, InQuery can provide that data as well.
Yes, a user can set up call detail record queries to run at daily, weekly or monthly schedules. All advance queries, including scheduled queries, can be set up to distribute results of a query to one or more email addresses.
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Unless otherwise requested to do so by the customer, SAI maintains your CDR for as long as you are a customer. We have many customers that have been with us for 20+ years and today they can still go back to day one and search their call detail records.
Although there are some fields of the CDR that may not be practical to query against, a user may query against any known field in the CDR.
Query results are not stored online; however, if you saved your query definition, you can reproduce the results in a matter of seconds by simply re-running your query. The user may also download the query results at any time in PDF, xlsx or csv format.
This can be easily accomplished in InQuery with the correct definition, and our Product Support team is ready and happy to assist. You may also want to consider utilizing SAI’s WatchDog service which can detect call patterns in real time as the CDR comes into SAI’s data center and can send out alerts via email with a copy of the call records that met the criteria.
This is an excellent product—robust, but surprisingly easy to use.