ENHANCE THE POWER OF CLOUD-BASED UNIFIED COMMUNICATIONS WITH INSIGHTFUL CALL ANALYTICS
In the fast-paced world of business communications, cloud-based Unified Communications as a Service (UCaaS) applications such as Microsoft Teams, RingCentral, Nextiva, Vonage and Zoom have emerged as powerful collaboration platforms, seamlessly integrating chat, video conferencing, file sharing and more.
However, while these apps provide robust communication features, their native reporting capabilities may have limitations that can leave enterprises craving more comprehensive insights into their communication ecosystem. This is where SierraGold by SAI steps in, offering a suite of features to enhance and optimize your UCaaS experience.
IMPLEMENT INTELLIGENT UNIFIED COMMUNICATIONS CALL ANALYTICS FOR ANY QUANTITY OF COLLECTED DATA
UCaaS applications generate vast amounts of raw data, accelerating the need for rapid advancement of CDR reporting and analytics. Hence, for companies utilizing these platforms, a robust CDR analytics solution like SierraGold is essential.
No matter the quantity of data collected, SierraGold enhances standard UCaaS reporting tools by aggregating data into comprehensive CDR reports and call analytics. By transforming call data into intelligent and actionable insights, SierraGold delivers easily accessible and exceedingly usable information.
ACCESS COMPREHENSIVE CALL REPORTING & ANALYTICS ACROSS MULTIPLE PLATFORMS
Catering to both peer-to-peer and PSTN calls, SierraGold is a leading provider of call collection and reporting services. If you use a UCaaS application in conjunction with Cisco, Avaya or another on-premises Unified Communications (UC) platform, SierraGold ensures you have access to comprehensive CDR reporting and call analytics for all voice and video calls.
Whether you use a cloud-based UCaaS app alongside your current on-premise UC platform or as your primary telephony solution, SierraGold produces valuable insights into your UC call activity.
SEAMLESSLY INTERFACE SIERRAGOLD TO YOUR UNIFIED COMMUNICATIONS APPLICATION
SierraGold seamlessly integrates with UC applications via an API, enabling companies to grant resource-specific permissions for data collection.
Once the client-side application is established, SierraGold efficiently gathers and processes your data, treating it the same as data obtained from any other source.
GAIN IN-DEPTH INSIGHTS AND DETECT MISUSE & ABUSE
Our call analytics platform provides comprehensive insights at an enterprise level, including detailed call history data for compliance and reporting purposes. After SierraGold collects the CDR from your UC application, you can access it using SierraGold InQuery. Using InQuery, you can view and report on your data, regardless of its origin.
And, with our WatchDog, you can easily detect any abuse or misuse of your UCaaS application. WatchDog allows you to monitor call activity based on predefined alarm parameters, ensuring prompt notification and exception reporting in near real-time. This capability helps identify undesirable or costly call events and attribute them to the responsible party.
MONITOR EMPLOYEE ENGAGEMENT & BOOST PRODUCTIVITY
SierraGold empowers managers to generate reports on employee engagement and productivity. It produces effective tracking of call activity throughout the day, allowing accurate analysis of productivity and phone-related work.
Managers can create benchmarking and exception reports for more precise examination of employee performance, enabling them to identify training needs, determine staffing requirements, extend coaching to those who need improvement and recognize high performers.
UNLOCK THE FULL POTENTIAL OF YOUR UNIFIED COMMUNICATIONS EXPERIENCE WITH SIERRAGOLD
Whether you’re considering a transition to Microsoft Teams, RingCentral, Nextiva, Vonage, Zoom or any other UCaaS platform, or if you’ve already implemented one across your organization, enhance your UC experience with SierraGold . While UCaaS serves as an excellent communication platform, integrating SierraGold can elevate your organization’s communication analytics to new heights.
Bid farewell to the limitations of native reporting and unlock comprehensive insights that empower your teams to enhance efficiency, productivity and collaboration. Give us a call today and discover the full potential of SierraGold by SAI.
Contact us today and discover how SierraGold by SAI can help you understand and enhance your unified communications experience. Whether it’s on-premise, UCaaS or both, as Unified Communications unite teams around the globe, SierraGold can assist.
SOME FREQUENTLY ASKED QUESTIONS ABOUT SIERRAGOLD FOR CLOUD-BASED UNIFIED COMMUNICATIONS CALL ANALYTICS
Yes. InQuery accesses the raw CDR in search of records that match the criteria of the defined query; however, the results are presented in a user friendly format.
For example, the Avaya raw CDR does not have any headers for the fields of the CDR. SAI presents the results of the query in a format that provides headers specific to the Avaya CDR record.
Another example is the datetimeOrigination field of a CUCM. This is presented in universal time in seconds since Jan 1, 1970. While you can request this field in its original format, SAI provides a translated Date/Time as well. If true raw CDR as it is output from the switch is required, InQuery can provide that data as well.
Cloud-based UCaaS applications like Microsoft Teams, RingCentral, Nextiva, Vonage and Zoom are powerful collaboration platforms. However, while these apps offer robust communication features, companies often need more comprehensive insights into their communication ecosystem than these apps provide in their standard reports. SierraGold by SAI steps in to enhance and optimize your UCaaS experience with its suite of reporting and call analytics features.
The short answer is no. UCaaS applications generate massive amounts of raw data. SierraGold aggregates it into comprehensive CDR reports and call analytics, no matter how much raw data you collect.
Unless otherwise requested to do so by the customer, SAI maintains your CDR for as long as you are a customer. We have many customers that have been with us for 20+ years and today they can still go back to day one and search their call detail records.
Yes. SierraGold caters to both peer-to-peer and PSTN calls. It provides valuable insights into your UC call activity, whether you use a cloud-based UCaaS app alongside your current on-premise UC platform or as your primary telephony solution.
SierraGold integrates with UC applications via an API, enabling companies to grant resource-specific permissions for data collection. Once the client-side application is established, SierraGold gathers and processes your data, treating it the same as data obtained from any other source.
Query results are not stored online; however, if you saved your query definition, you can reproduce the results in a matter of seconds by simply re-running your query. The user may also download the query results at any time in PDF, xlsx or csv format.
After SierraGold collects the UC Call Detail Records (CDR), you can access it using SierraGold InQuery. Using InQuery, you can view and report on your data, regardless of its origin.
SierraGold Call Analytics for RingCentral: Empowering Smarter Communication Decisions
In today's fast-paced business environment, effective communication is key to success. As companies strive to enhance customer interactions and streamline internal communications, comprehensive and insightful analytics has never been more critical. This is where SierraGold steps in, offering a powerful solution to transform raw call data into actionable insights.
Unlock the Power of Call Analytics for Avaya with SierraGold
Are you tired of guessing what’s going on with your call traffic? Want to take the guesswork out of agent productivity? If you're looking to streamline your call management, boost agent productivity, and get some serious insights into your call traffic, SierraGold has got you covered, especially if you’re using an Avaya PBX system.
Monitoring 988 Calls with SierraGold: Elevating Mental Health Support in the Workplace
Did you know that since its launch in 2022, the 988 Suicide & Crisis Lifeline has fielded a staggering 10 million calls, according to the Substance Abuse and Mental Health Services Administration? 988 calling has been a lifeline for countless individuals in need of immediate mental health support. But, here's a thought-provoking question: How many of these calls originate from the workplace?
Welcome to SierraGold: Your Ultimate Cisco Partner for Call Reporting & Call Analytics
At SierraGold, we specialize in comprehensive call analytics, CDR analysis, and traffic reporting. Our platform seamlessly integrates with a variety of PBX systems, including Cisco, ensuring your call data is detailed, accurate and insightful.