Healthcare telecommunications environments present a unique set of challenges and opportunities. That’s why call analytics for healthcare organizations requires specialized expertise. Our in-depth experience working with all types of healthcare organizations means we can fully address your unique telecom needs.
From expense reduction and increased efficiencies to secured data and corporate compliance, SierraGold by SAI is the perfect call analytics solution for your hospital, medical clinic or healthcare administrative facility.
SECURE YOUR DATA AND ENSURE ADHERENCE TO PRIVACY STANDARDS
The healthcare industry pivots on data privacy and security. SierraGold by SAI can build a strong defense around your healthcare organization’s telecom infrastructure to minimize liability from data breaches, data loss, fraud and other security threats. SierraGold WatchDog constantly monitors your CDR for threats, and sends an alert when one is detected. SAI’s strict access policies and security features ensure only authorized personnel see data and reports to which they have access permission. Rest assured your data remains secure and in strict compliance with data privacy standards.
GAIN CLARITY INTO YOUR TELECOM RECORDS TO AID IN CORPORATE COMPLIANCE
Data protection laws and regulations, such as HIPAA, GDPR and Sarbanes-Oxley, require business compliance. To help you comply with these regulations and protect your network and telecom systems from cybercrimes, SierraGold provides the ability to collect, store, monitor and analyze your CDR.
You will gain clarity into your telecom records with access to data and reports which answer all call-activity requests. Resulting information can also be filtered and formatted to import into most financial systems for further analysis.
For more than 30 years, SAI has helped many healthcare organizations respond to and comply with legal inquiries, e-discovery and corporate policies.
POWERFUL BUSINESS INFORMATION FOR ALL AREAS OF YOUR HEALTHCARE ORGANIZATION
SierraGold provides a practical solution for healthcare organizations to manage multiple, foreign and domestic, electronic carrier bills by merging this eclectic data mix into standard call accounting reports. These standard reports allow you to uncover cost discrepancies and enable a complete breakdown of all corporate telecom expenses by incorporating equipment charges, credit card billing, governmental aggregation data, negotiated third-party rates, message unit hierarchies and rate banding.
SierraGold allows you to combine your telecom expenses with organizational data to automatically assign usage charges to responsible entities and send them to your general-ledger system. This enables business-unit accountability by appropriately dividing and allocating telecom expenses between departments as well as prorating charges based on actual usage.
THE INSIGHT YOU NEED TO CREATE BOTTOM-LINE RESULTS FOR YOUR HEALTHCARE ORGANIZATION
Define and manage your telecom and network expenses by deploying SierraGold to allocate, audit and ultimately reduce telecom costs. Through SierraGold InSight, you can use your call detail records reporting to ensure financial and IT accountability as well as accurately allocate costs for all mobile and PBX sources. Root out empty trunks, gateways and circuits, eliminate unused or underused equipment and find capacity to maximize utilization. Adjust trunk, gateway and circuit capacity to handle peak traffic and maintain service-quality levels. Locate the best path for least-cost routing of outbound calls.
These are just a few of the ways SAI can help improve your healthcare organization’s bottom line. We will work with you to locate every opportunity to reduce your telephony costs and monetize your healthcare organization’s CDR, equipment and services.
SOME FREQUENTLY ASKED QUESTIONS ABOUT SIERRAGOLD HEALTHCARE CALL ANALYTICS
SierraGold query and reporting capabilities allow healthcare organizations gain valuable insight into their telecom traffic patterns. Here are just two examples.
Detail reporting can demonstrate equipment usage, allowing organizations to identify unused extensions, as well as underutilized trunks, gateways, circuits and equipment, which can then be repurposed. Repurposing these assets saves time and dollars by eliminating the need to purchase and install more extensions, software licenses and hardware.
For healthcare organizations that control costs by utilizing limited-usage services, such as SIP minutes per route, SierraGold provides a report which shows total minutes by route, supplying the organization a means of ensuring they do not exceed their allotted usage.
SAI ensures your call detail records are secured physically and digitally via numerous access controls. We maintain your data indefinitely, and delete it on your time schedule.
When the need to investigate an anomaly arises, SierraGold provides tools to conduct a forensic search into your CDR. SierraGold tracks calls cradle-to-grave, through transfers and merges. It can provide a complete picture of the path a call takes from the initial connection to final resolution. You will find answers to respond and comply with legal inquiries, e-discovery and corporate policies.
The Sarbanes-Oxley (SOX) act requires network and telecommunication systems be monitored for security breaches and protected from cybercrimes. It requires data retention as well as internal controls and reporting methods to ensure the adequacy of those controls. SierraGold by SAI collects, stores and monitors CDR, providing important information and security measures to help meet these SOX requirements. Here are just a few of the ways we help companies be compliant.
To combat cybercrime, SierraGold WatchDog monitors CDR for threats, and alerts selected staff when a threat is detected. For internal controls, SierraGold provides relevant reports on collected data, and gathered information can be filtered and custom formatted for importing into financial systems for further compliance tracking. For data retention, all collected data are stored indefinitely, and deleted on your schedule.
On a 24x7x365 basis, SierraGold WatchDog will monitor all call detail records as they are received. When a 911 or e911 call is detected, WatchDog immediately sends out the call details in an email alert to specified staff members of your healthcare organization. Read the Success Story for more information.
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