Are you tired of guessing what’s going on with your call traffic? Want to take the guesswork out of agent productivity? If you’re looking to streamline your call management, boost agent productivity, and get some serious insights into your call traffic, SierraGold has got you covered, especially if you’re using an Avaya PBX system.

Why Call Analytics Matter

In today’s fast-paced business world, staying ahead means understanding every aspect of your communications. Call analytics provide insights into how calls are handled, where they’re coming from, and how efficiently they’re being managed. This is where SierraGold shines, providing you with comprehensive Call Detail Reporting (CDR) analytics and call traffic analysis that help you make informed decisions.

Top Features of SierraGold with Avaya Integration

So, what can you expect when you pair Avaya with a top-notch call analytics solution like SierraGold?

• Seamless Integration: Our solution effortlessly connects with your Avaya infrastructure, providing a smooth and hassle-free experience.
• Detailed Call Reporting: Get detailed Call Detail Records (CDRs) reporting that help you understand call patterns, monitor call traffic and optimize performance.
• Call Traffic Analysis: Understand your call traffic patterns to optimize your communication systems.
• Advanced Call Analytics: Deep dive into your call data with our advanced analytics tools. From tracking call volumes to identifying peak times and analyzing call outcomes, we’ve got you covered.
• Customizable Reports: Tailor your call reports to meet your specific business needs with our flexible reporting options.
• Near Real-Time Monitoring: Stay on top of your call activities with near real-time monitoring and instant alerts, ensuring you never miss a critical call.
• Expertise: With years of experience in the industry, we provide expert insights and support to help you get the most out of your call data.
• Regular Reviews: Don’t let your data gather digital dust. Regularly review your call reports to stay on top of any changes and make necessary adjustments promptly.

Ready to Boost Your Call Analytics Game?

If you’re using an Avaya system and haven’t explored the wonders of SierraGold, now’s the time. Our call analytics and reporting tools will not only make your life easier, but also give you the insights you need to stay ahead of the game. Visit our website or contact us directly for more information.