Did you know that since its launch in 2022, the 988 Suicide & Crisis Lifeline has fielded a staggering 10 million calls, according to the Substance Abuse and Mental Health Services Administration (SAMHSA)? 988 calling has been a lifeline for countless individuals in need of immediate mental health support. But, here’s a thought-provoking question: How many of these calls originate from the workplace?

The Workplace Connection

Mental health doesn’t take a break when employees clock in. In fact, workplace stress can often exacerbate mental health issues, making access to services like the 988 Suicide & Crisis Lifeline crucial. Data indicates that a significant portion of these calls are made from workplaces, highlighting the need for employers to be aware of and supportive of their employees’ mental health needs.

According to the US Bureau of Labor Statistics, almost 3,000 work-related suicides occurred between 2011 and 2021. While there are no published statistics on the number of calls placed from work, SAMHSA reports 98% of calls to 988 do not require further intervention. Extrapolating this data suggests around 150,000 calls were likely made from workplaces during this period.

How many of the 2% requiring intervention could have been prevented if noticed sooner? That’s where SierraGold’s advanced call tracking capabilities come into play, offering businesses the tools they need to monitor 988 calls and gain essential insights into workplace mental health.

How SierraGold Helps Monitor and Track 988 Calls

SierraGold‘s advanced call analytics and CDR analysis can track calls made to the 988 Lifeline from within your organization. This isn’t about spying on employees—far from it! It’s about recognizing and addressing their mental health needs. Here’s how we do it:

• Near Real-Time Monitoring: Get real-time alerts and updates on call patterns, allowing prompt action and support.
• Comprehensive Call Analytics: Obtain detailed insights into all calls made from your company’s phone system, including those to the 988 Lifeline. Understand the demand for mental health support among your employees.
• Seamless PBX Integration: Whether your company uses Avaya, Cisco, Microsoft Teams, RingCentral, or any other PBX system, SierraGold accurately captures data across all platforms, including essential 988 calls. It seamlessly integrates with them all.

The Importance of Tracking 988 Calls

Tracking 988 calls provides invaluable insights into the mental health landscape, particularly in identifying patterns and trends related to workplace mental health. Such data is crucial for devising targeted interventions and preventative measures. Understanding the dynamics of 988 calls made from the workplace can provide crucial insights into employee mental health and well-being. Here are a few potential benefits of tracking these calls:

• Identifying High-Risk Groups: Monitoring call data helps pinpoint demographics and environments where mental health issues are most prevalent, enabling tailored support programs.
• Trend Analysis: Analyzing call trends over time can reveal emerging issues and stressors, informing proactive mental health strategies.
• Resource Allocation: Understanding call patterns can help companies allocate resources more effectively, ensuring that mental health support systems are adequately staffed and funded.
• Preventative Strategies: Data-driven insights allow organizations to develop and implement preventative measures, potentially reducing the incidence of mental health crises.
• Early Intervention: Recognizing the need for mental health support early can lead to timely interventions, potentially saving lives.
• Employee Well-being: Demonstrating a commitment to mental health can improve employee satisfaction and retention. Knowing their employer supports their mental health needs can make employees feel valued and more engaged.

Taking Steps Toward Better Mental Health Support

In today’s fast-paced world, prioritizing employees’ mental well-being is crucial. By leveraging SierraGold‘s call tracking and CDR analysis, companies gain a deeper understanding of their employees’ mental health needs and how they use critical resources like the 988 Lifeline. It’s not just about tracking calls; it’s about showing that you care about your employees’ well-being. By tracking 988 calls with SierraGold, you gain essential insights that lay the groundwork for fostering a supportive work environment.

For more information on how SierraGold can help your company track 988 calls in support of employee mental health, contact us today. Together, we can create a healthier, more supportive workplace where every call counts.