Effective Date: February 9, 2018
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
SAI participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-US Privacy Shield Framework. SAI is committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, respectively, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List.
SAI is responsible for the processing of personal data it receives, under each Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. SAI complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, SAI is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission and the U.S. Department of Transportation. In certain situations, SAI may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Under certain conditions, more fully described on the Privacy Shield website [https://www.privacyshield.gov], you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
This policy applies to all personal information that we collect when you voluntarily submit this to us. Additionally, this applies to any Personal Identifiable Information (PII) that is received by SAI in any format including electronic, paper or verbal. If you choose to provide SAI with personal data as part of a request for information about our products and services, it will be used only to respond to inquiries, better understand your needs and provide the highest quality of service.
SAI’s service is to collect and process call detail records from customer PBX and IP-PBX equipment for the purpose of providing telecom usage and other reports used for management of corporate telecom facilities. During this process, some or all the following information may be provided to SAI by the customer based upon contracted service levels and local privacy laws:
- Company Name
- Department Name
- Employee Name
- Employee Title
- Telephone or Extension Numbers
- Call Detail Records, including date, time, duration, number dialed, or calling number
This information is then made available to authorized representatives of our clients via a password protected web interface or delivered directly to select authorized client recipients based upon client instruction. SAI does not own or control any of the information it processes on behalf of our client(s). All such information is owned and controlled by our clients. In this capacity, SAI receives information transferred from the E.U. to the U.S., as a processor on behalf of our customers and our customers remain the data controller.
If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.
SAI acknowledges that you have the right to access your personal information. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the SAI’s Client (the data controller). If requested to remove data we will respond within a reasonable timeframe.
We will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. SAI will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We may also disclose your personal information as required by law. Legal reasons may include disclosure to comply with a subpoena, or similar legal process; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request. If SAI Corp is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information; or to any other third party with your prior consent to do so.
SAI will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to update your selection directly on our site.
Based upon the personal information you provide SAI, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. If you would like to discontinue receiving this information, you may the contact our Customer Support at email@example.com.
If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove or deactivate it by emailing our Customer Support at firstname.lastname@example.org or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request within 30 days. SAI acknowledges that you have the right to access your personal information. Upon request, SAI will grant individuals reasonable access to personal information that SAI holds about them. In addition, SAI will take reasonable steps to permit individuals to correct, amend or delete information that is demonstrated to be inaccurate or incomplete. To review and update your personal information to ensure it is accurate, contact us at email@example.com.
Technologies such as: cookies or similar technologies are used by SAI and our marketing partners. These technologies are used in analyzing trends, administering the site, tracking users movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We do not link this automatically collected data to other information we collect about you.
We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.
With your consent, we may post your testimonial along with your name on our Web site. If you want your testimonial removed, please contact us at firstname.lastname@example.org.
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at email@example.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at firstname.lastname@example.org.
Social Media Widgets
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at email@example.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Please feel free to send your comments or questions to- firstname.lastname@example.org.
1102 Windfield Way, Suite 2
El Dorado Hills, CA USA 95762
+1 (916) 939-8500