SAI and its Sierra Gold™ brand set the standard for customer-driven enterprise call accounting.
Throughout our history, we’ve built an industry reputation for providing meaningful business information from the mass of call-related data that floods large enterprises today. Along with the convergence of voice-and-data networks, SAI has remained at the forefront of enterprise call accounting to deliver information regardless of your telecom infrastructure.
Whether your telecom network is based on traditional voice-based PBX systems, delivered through your data-based Voice-over-Internet-Protocol (VoIP) network, or some hybrid—including access to mobile communications data—SAI is the right partner to meet your information needs.
Headquartered in suburban Sacramento, California, our solutions are vertical-industry independent. We serve customers worldwide and support all major manufacturers of wired and IP voice products, including Avaya, Cisco, Nortel, Siemens, 3Com, and others.
Leading in Customer Service
While we present a formidable solution suite for data capture as well as reporting, we also deliver our solutions with unparalleled customer service. Our portfolio of solution offerings are technology-based, but SAI isn’t technology driven.
First and foremost, we are customer-driven. Based on independent surveys taken by our customers, we believe SAI sets the gold standard in customer service and support!
Enterprise Call Accounting
We also believe that we bring a business-centric approach to the information we deliver, with an understanding that enterprise call accounting information plays a meaningful role in enterprise business decisions regarding security, governance, and risk management, as well as enhancing organization productivity.
Our solutions enable information to be used across the enterprise: from the CXO-Suite, through various business units/divisions, to telecom and IT infrastructure organizations. At a time when most progressive businesses recognize the value of data turned into information—via business intelligence and other meaningful query and reporting—SAI is playing its role with cost-effective usage management solutions.
Solution Delivery Platforms and Telecom Expense Management
Our leading Software as a Service (SaaS) On-Demand offering is complemented by an On-Premise offering for those seeking complete infrastructure control. Either way, our solutions provide immediate and secure access to information 24/7/365, with Dynamic Reports™ that can be custom formatted to suit individual user needs.
As a solution company, we also provide an array of professional services to meet our customers’ needs.
For those companies that desire a broader solution incorporating our premier Sierra Gold solutions, SAI has teamed with leading Telecom Expense Management (TEM) solution providers. Beyond just an alliance of leading companies, our TEM partners have integrated our Sierra Gold offerings into theirs to provide an unparalleled TEM business solution.