ENHANCE THE POWER OF CLOUD-BASED UNIFIED COMMUNICATIONS WITH CALL ANALYTICS

In the fast-paced world of business, Unified Communications have become powerful collaboration platforms, integrating chat, video conferencing, file sharing and more.

SierraGold provides features to enhance and optimize your UC experience.

Call Analytics for Unified Communications

Security & Compliance

Build a strong defense around your telecom system

Minimize threats, fraud and liability

Track call details cradle-to-grave

Comply with legal inquiries, e-discoveries and corporate policies for call detail records & data retention

Telecom Network Optimization

Maximize capacity

Optimize performance

Improve efficiency

Receive immediate notifications of preset customized thresholds

Manage VoIP migration, bandwidth requirements, telecom network interruptions and circuit outages with real-time reporting

Expense Management

Allocate telecom costs to specific departments or call clusters

Track employee performance and equipment

Assign costs to jobs and campaigns

Obtain hard data to justify current and future investments

Business Continuity

Protect against power failures and disaster situations

Operate with minimal interruption and without loss of data

Safeguard your call detail record data

Monetization

Examine high-level views of team phone usage

Track costs by extension

Utilize historical services reports to project future needs

Browse one consolidated set of carrier reports

FRAMEWORK

Experience the Call Detail Records (CDR) Performance Suite

InQuery

Query and analyze CDR data to view traffic patterns, identify misuse and abuse

Find specific calls across multiple locations and switches

Traffic reports show at-a-glance call specifics and capacity limits

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InPut

Organize employees, extensions, geocodes and equipment to track and allocate costs with accuracy

Create custom graphs from a variety of reports for confident decision making

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InSight

Monetize call records, equipment and services

Allocate costs within and across the company structure

Incorporate financial and IT accountability into custom reports from all mobile and PBX sources

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SERVICE & SUPPORT

Support and Service is where we shine!
Excellent customer service means going the extra mile
to ensure our customers are happy and satisfied with our products and services.

Delivery Models

Choose from Flexible Deployment Options

Employ SierraGold SaaS On-Demand for anytime, anywhere access

Select SierraGold Managed-System or On-Premise deployment options for greater asset control

Implementation

Make customer implementation easy and seamless with SierraGold SaaS On-Demand

Rely on SureStart Implementation services for SierraGold On-Premise installation

Continuing Care

Let our Professional Services staff become an
extension of your organization

Make SAI fully aware of your special needs,
and we will we provide assistance based on your
unique environment, requirements and business processes

New Product Integration

As SAI products grow and develop, we will contact you to let you know how they work with your current system

Customized Software Solutions

If you need more than a standard solution, our expert staff is available for your custom project. We will work to deliver a highly effective solution until you are completely satisfied. Period.

NEWS

Unlock the Power of Call Analytics for Avaya with SierraGold

Are you tired of guessing what’s going on with your call traffic? Want to take the guesswork out of agent productivity? If you're looking to streamline your call management, boost agent productivity, and get some serious insights into your call traffic, SierraGold has got you covered, especially if you’re using an Avaya PBX system.

Monitoring 988 Calls with SierraGold: Elevating Mental Health Support in the Workplace

Did you know that since its launch in 2022, the 988 Suicide & Crisis Lifeline has fielded a staggering 10 million calls, according to the Substance Abuse and Mental Health Services Administration? 988 calling has been a lifeline for countless individuals in need of immediate mental health support. But, here's a thought-provoking question: How many of these calls originate from the workplace?

VIEW ALL OUR NEWS

ABOUT US

We’re techies, designers, programmers, strategists. And… completely focused on you!

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Our team wants to hear your ideas and solve problems!

Map & Directions

We’re available in person or online.  Visit us virtually on Zoom!

Management Team

Over 100 years combined experience here to serve you!

Ready to turn your call detail records into powerful, actionable business intelligence that produces real bottom-line results?

Contact us today for a free consultation and demonstration of SierraGold!

(916) 939-8500 | info@sierragold.com

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